TERMS OF SALES
1 General
1.1 All commercial transactions with Kroumy © in the field of raw pet food (BARF) will take place exclusively under the following general conditions of sale.
1.2 Kroumy © offers via its website www.kroumy.ch the sale and distribution / delivery of raw food rations in frozen form intended for dogs as well as food supplements and treats.
1.3 The purpose of these General Conditions is to define the rights and obligations of the parties within the framework of the sale of Kroumy © products. They apply to all the products offered on the website www.kroumy.ch .
1.4 All orders placed on the www.kroumy.ch site assume acceptance of these General Conditions, which the customer acknowledges having read , understood and accepted with full knowledge of the facts.
1.5 Kroumy © reserves the right to modify these General and Specific Conditions of Sale at any time, without notice, it being understood that such modifications will not be applicable to reservations and orders previously accepted and confirmed with the customer.
1.6 Kroumy © products and services are offered only in French-speaking Switzerland. As of 01.01.2021, the areas served are the canton of Geneva as well as the canton of Vaud up to the city of Nyon.
2 Prices and conditions
2.1 The selling prices of the services and products appearing on the site are indicated in Swiss francs, all taxes included. The products ordered are invoiced at the prices in effect when the order is recorded.
2.2 The selling prices of services and products can be modified by Kroumy © at any time. The modification will then be posted on our site.
2.3 Kroumy © reserves the right to apply or not exceptional discounts on its sales, according to its own conditions.
2.4 Our prices include VAT, transport (in the event of a monthly order), vacuum packaging, insulated delivery carton, unless otherwise specified.
2.5 In the event of late payment, we are entitled to charge 12% interest (annual basis) on the arrears without setting an additional period. In addition, the customer will be required to reimburse us for any costs we have incurred as a result of pursuing our claims.
2.6 The customer is not authorized to reduce or fulfill his payment obligations by offsetting them with claims on the company Kroumy ©.
3 Characteristic - Product conformity
3.1 Kroumy © delivers standardized menus vacuum-packed and dry frozen. The products offered by Kroumy © have been tested and validated by Kin's Lebensmilltelinstitut laboratory in Germany. All products offered by Kroumy © are validated at European level and therefore meet European standards and requirements.
3.2 Regarding the standard menu delivery service, the products included in the rations include an assortment of three different menus (Poultry-Salmon, Poultry-Beef, and Beef) in quantities calculated according to the dog's weight bands.
3.3 By validating his order, the customer is fully aware of and fully accepts the characteristic of the offer.
4 availability
4.1 The offers presented by Kroumy © are advertised on the Kroumy © website and are valid while stocks last.
4.2 In case of unavailability of one or more products or services, the order will not be possible in terms of packs / boxes. In this case Kroumy © will inform the customer but cannot be held responsible for any damage suffered by the customer, nor liable for any damages.
5 Orders
5.1 When the customer confirms his order by clicking on the icon "Confirm your payment", he is considered to have accepted, with full knowledge of the facts, the content and conditions of the order in question which includes these General Conditions of Sale, the prices, volumes, characteristics, quantities and delivery times of the products offered for sale and ordered by the customer.
5.2 Kroumy © will confirm the orders received by sending an email to the customer as well as a validation via Whatsapp (if the customer accepts it).
5.3 In addition, Kroumy © reserves the right to suspend or cancel any execution of an order and / or delivery, whatever its nature and level of execution, in the event of non-payment or partial payment of any sum which would be due by the customer, in the event of a payment incident, or in the event of fraud or attempted fraud relating to the use of the Kroumy © Website, including on the occasion of previous orders.
5.4 Also, in the event of an error entering the e-mail address concerned, or of non-receipt of the order confirmation e-mail, Kroumy © cannot be held liable. In this case, the sale will be considered final, except in cases of cancellation of the order by Kroumy ©, in particular for unavailability of products.
6 Payments
6.1 All orders are payable in Swiss francs.
6.2 Payment for purchases is made by means of a bank payment card or by invoice, to be paid no later than 15 days after the delivery date.
6.3 Kroumy © reserves the right to re-invoice the customer for additional costs incurred by the type of payment chosen by the customer.
6.4 The customer guarantees Kroumy © that he is fully authorized to use the payment card for the payment of his order and that these means of payment legally provide access to sufficient funds to cover all the costs resulting from his order on the site. www.kroumy.ch.
6.5 Kroumy © cannot be held responsible for any fraudulent use of the means of payment used.
6.6 Kroumy © reserves the right to suspend, cancel or maintain any order and / or delivery, whatever its nature and level of execution, in the event of non-payment of any sum due by the customer or in the event of a payment incident.
6.7 Any payment made on the www.kroumy.ch site will be processed by a secure data encryption procedure so that no information transmitted by the customer is intercepted by third parties.
6.8 A copy of the invoice (of the payment) is attached to each delivery, the customer thus receives the summary of his order and the status of his payment vis-à-vis the company Kroumy ©
7 Deadlines and execution dates, acceptance
7.1 Working days are counted according to the Swiss calendar.
7.2 Deliveries are made, unless otherwise extraordinary, every Tuesday and Thursday, between 8:00 a.m. and 6:00 p.m.
7.3 The delivery dates indicated by us are not fixed dates. The actual delivery date may deviate by a maximum of 2 working days from the delivery date indicated by us. In the event of a discrepancy up to a maximum of 2 working days, the customer is not entitled to assert any claims of any kind against us.
7.4 Deliveries are made, depending on the order, on a weekly, bimonthly or monthly basis. Monthly deliveries are free in the canton of Geneva.
7.5 Deliveries may be postponed if delivery is prevented independent of any fault committed by Kroumy. The customer cannot hold complaints against the seller / reseller for delayed delivery.
7.6 The customer who is not present during the delivery cannot claim a complaint against the seller / reseller if the package has disappeared, is damaged, or if the products are thawed.
8 Retention of title
8.1 Kroumy © retains full and entire ownership of the products sold until full receipt of the full price, in principal, costs, taxes and compulsory contributions included.
9 Product liability
9.1 The products supplied by us are tested and validated by KIN's Lebensmilltelinstitut laboratory in Germany.
9.2 Any responsibility on our part will be excluded when the handling of the products is not carried out in accordance with the recommendations in force concerning: the cold chain, storage, use of the products, recognized hygienic standards, as well as in the event of modification of products which were not carried out by us.
9.3 Continuing liability is excluded, regardless of the legal nature of the claim invoked. To the extent that our liability is excluded or limited, this also applies to the personal liability of our staff, executives, managers and executive bodies.
10 intellectual property
10.1 Kroumy ©, its logo and its graphics are trademarks protected by copyright. All the elements reproduced on kroumy.ch (texts, comments, illustrations, images and brands are protected by intellectual property). Any total or partial reproduction of the elements accessible on the kroumy.ch site is strictly prohibited.
11 Customer service
11.1 For any information or question, the FAQ is available on the website www.kroumy.ch. For any specific question, customer service can be reached by email at info@kroumy.ch.
12 Confidentiality
12.1 The information and data collected by Kroumy © during any customer order is necessary for order management and commercial relations.
12.2 Customer information is kept strictly confidential. They will not be transmitted to third-party companies for commercial or marketing purposes.
13 Legal capacity
13.1 Customers of the website declare to be of legal age and fully capable of contracting.
14 Applicable law and competent jurisdiction / Jurisdiction
14.1 These general conditions of sale are subject to Swiss law and the Swiss standards in force.
14.2 Transactions (order confirmation), their execution and the rights arising therefrom are governed solely by Swiss law, unless otherwise agreed.
14.3 The place of jurisdiction is Geneva, Switzerland.
14.4 If the individual clauses of these general conditions should be wholly or partially ineffective, this will not affect the validity of the remaining contract.